![]() Ensure that the Override default SMTP port is selected and has a value of 465.Make sure that SMTP service requires secure connection (SSL) is selected.Click Click here for advanced sending options.Click the Mail tab, highlight your email account.Make sure My outgoing server (SMTP) requires authentication is selected.Make sure My outgoing server (SMTP) requires authentication is selected.Click More Settings and then the Outgoing Server tab.Click the Office Button (or File menu) and click on Account Settings then Account Settings again, under Info.Click the Use the following type of encrypted connection drop down.Put a tick in This server requires an encrypted connection (SSL).Make sure My outgoing server (SMTP) requires authentication.Make sure the “This server requires a secure connection” box is selected for your Outgoing Server.Tick My outgoing server (SMTP) requires authentication.Highlight your email account and click Change.Select View or change existing email accounts and click Next.For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995.Repeat any above step to also change incoming server to.Make sure the “This server requires a secure connection” box is selected for your Outgoing Server.Enter your username and password (if not already complete).Select the option to enter a username and password.Tick My server requires authentication under Outgoing Mail Server.If you need assistance, please get in touch with us or your IT support. It is recommended that you do not modify any settings unless you are confident! In all instructions, replace with your own domain name.ĭisclaimer: Please note - these instructions are provided for guidance only. If your email software is not listed below, select one that is close to what you have or check the help section of your email software program. IMAP, POP3, and SMTP require authentication.īelow are the steps for configuring popular email programs.The default outgoing server ports we use are: SMTP Port: 465.The default incoming server ports we use are: IMAP Port: 993 or for POP3 Port: 995. ![]() Incoming / Outgoing mail server: (replacing with your actual domain name).Your incoming and outgoing settings should be set to the ports and address as communicated to you in the Purple Dog hosting account welcome email.įor most customers who use Purple Dog for email, the server settings should be as follows, however, do check with Purple Dog support if you have any doubts. When setting up email or if you need to update the settings for your Purple Dog hosted email, the following steps should be observed.
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